Cancellation, Rescheduling & Refund Policy

1. Standard 48-Hour Free Cancellation Guarantee

At Red River Hospitality and Ventures LLP (operating as Beau Monde Serviced Suites), we understand that modern travel plans can fluctuate due to business rescheduling, flight cancellations, or personal emergencies. Therefore, all reservations confirmed directly through our official portal (www.beaumondesuites.com) or directly with our reservations concierge are protected by our flagship 48-Hour Free Cancellation Guarantee.

You may cancel your booking up to 48 hours prior to the standard check-in hour (1:00 PM IST on your scheduled arrival date) and receive a 100% full refund of all deposited funds, with absolutely zero administrative or cancellation charges deducted.

2. Cancellation Fee & Refund Schedule Matrix

The following schedule applies to standard direct individual reservations:

3. Late Cancellations & No-Show Policies

Because serviced residences feature dedicated full-scale apartments with modular kitchens and personalized staffing rather than generic interchangeable hotel keys, last-minute cancellations directly prevent other traveling families from securing accommodation:

• If a cancellation is requested less than 24 hours before 1:00 PM of the arrival date, the first night's tariff covers the reserved blocked inventory and preparation costs. Any subsequent nights reserved as part of the itinerary are refunded 100% without penalty.
• No-Show Definition: If a guest does not arrive by 11:59 PM on the scheduled arrival date and has not informed the concierge desk of a delayed arrival, the booking is designated as a No-Show. The first night is charged, the remaining itinerary is canceled with full refund of the remaining nights, and the suite is returned to public inventory at 11:00 AM the following morning.

4. Date Modifications & Rescheduling Flexibility

We actively encourage guests facing altered schedules to opt for date rescheduling rather than outright cancellation:

• Complimentary Rescheduling: You may adjust your travel dates up to 24 hours prior to check-in without any date change fee, subject only to suite category availability.
• Rate Differential: If the newly chosen dates fall across higher-demand dates (such as festivals or weekend peaks), the guest simply settles the prevailing difference in base tariff. If the new dates have a lower tariff, the difference is credited to the guest's folio or refunded.
• Future Stay Credit: In qualifying emergency circumstances within 48 hours of arrival, guests may request conversion of deposited funds into a Beau Monde Stay Credit Voucher valid for 180 days across any available suite in Guwahati.

5. Extended Stays (7+ Nights) & Corporate Blocks

Specialized reservation rules govern extended residential stays and multi-suite bookings:

• Long Stays (7 to 29 Nights): Free cancellation is accessible up to 7 days prior to check-in for a 100% refund. Cancellations made between 7 days and 48 hours before check-in incur a 1-night cancellation charge. Cancellations within 48 hours incur a 2-night fee; all remaining nights are refunded in full.
• Monthly Corporate Relocations (30+ Nights): Governed by our specialized Corporate Master Agreement, requiring 14 days written notice for date alteration or cancellation.
• Multi-Suite Group Bookings (3 or More Suites): Cancellations must be provided at least 10 days prior to arrival to receive a 100% refund, enabling proper inventory management.

6. Peak Festive Season & High-Demand Periods

Guwahati experiences exceptional hospitality demand during traditional socio-cultural celebrations and pilgrim events:

• Designated Festive Windows: Durga Puja (Maha Saptami through Vijaya Dashami), Rongali Bihu (mid-April), Ambubachi Mela (June), and New Year's Eve / New Year (December 28th to January 2nd).
• For bookings explicitly tagged under "Festive Non-Refundable Rate" or reserved during these peak windows, cancellations must be completed at least 7 days prior to arrival to qualify for a full refund. Cancellations made within 7 days are non-refundable unless emergency documentation is provided.

7. Mid-Stay Early Departures & Partial Stays

If a guest voluntarily chooses to check out earlier than their confirmed itinerary departure date:

• Written notice must be communicated to the concierge desk at least 24 hours prior to the desired revised check-out time.
• The guest is charged for the nights already occupied plus one transitional night; all subsequent unused nights are refunded in full.
• In the event of a medical emergency requiring early hospital transit or family bereavement, management retains the discretion to waive the transitional night fee upon review of supporting documentation.

8. Refund Disbursement Timelines & Channels

All approved refunds are handled transparently and initiated directly to the original financial account utilized during online checkout:

• Digital Gateway (Razorpay): Once authorized by our accounts desk, refund instructions are transmitted instantly through Razorpay's banking settlement network.
• UPI Payments (Google Pay, PhonePe, Paytm, BHIM): Funds typically reflect in your linked bank account within 24 to 48 hours.
• Credit Cards & Debit Cards: As per RBI inter-bank clearing standards, refunds appear on your billing card statement within 3 to 5 business days (and rarely up to 7 business days depending on the issuing bank's settlement cycle).
• NetBanking: Reversal reflects within 2 to 4 business days under standard NEFT/IMPS clearing schedules.
• We generate an official digital Refund Reference Receipt with Razorpay `rfnd_xxxxxxxxxxxxx` identifier for complete bank tracking transparency.

9. Force Majeure, Natural Calamities & Airport Disruptions

In the extraordinary event of regional emergencies beyond guest control:

• If Lokpriya Gopinath Bordoloi International Airport (Guwahati / GAU) suspends commercial flight operations, or if Northeast Frontier Railway halts train services due to documented weather conditions, floods, or landslides, affected guests will receive a 100% full refund or free rescheduling regardless of late cancellation notice.
• Official flight cancellation proof or airline disruption SMS must be forwarded to our concierge team to process emergency fee waivers.

10. How to Initiate a Cancellation or Rescheduling Request

To ensure rapid, timestamped verification, cancellations must be initiated through one of our official conduits: